Profile Summary
Detail-oriented QA lead with 13+ years of hands-on experience in manual & automated testing, cloud-native QA, and data analytics.
Professional Experience
Senior Microsite Associate, Amazon Dev Centre – Hyderabad
Feb 2023 – Dec 2023
Led UI/API test design and built Selenium-Java/TestNG frameworks, reducing manual effort by 35%.
Implemented CI/CD pipelines (Jenkins/GitLab), ensuring ISO 9001/CMMI compliance and zero critical escapes.
Senior Quality Auditor, Amazon Dev Centre – Hyderabad
Jun 2018 – Feb 2023
Conducted audits against HIPAA, ISO 27001 & PCI DSS standards, identifying and closing compliance gaps.
Championed Lean/Six Sigma improvements, cutting defect resolution time by 25% and boosting process efficiency.
Seller Support Roles, Amazon Dev Centre – Hyderabad
Feb 2011 – Jun 2018
Managed high-volume case handling (Zendesk/Salesforce), applied RCA to reduce customer issues by 15%.
Coordinated UAT/SIT cycles and refined support workflows, increasing NPS by 10% through faster resolutions.
Process Associate, Core Logic Global Services – Hyderabad
Jun 2010 – Feb 2011
Executed high-volume back-office processes with 100% accuracy under strict SLAs.
Documented SOPs and trained new hires, slashing onboarding time by 30%.
Education & Certifications
- B.Tech, Computer Science, JNTUH College of Engineering (2010)
- M.Sc. in AI & ML, Scaler Academy (2023)
- Six Sigma Green Belt • Agile Foundations • API Testing • JMeter • Postman • SQL for Testers • PMP (pursuing)