Professional Experience
Project Manager – Data Analytics — Aston Carter (Client: ComputerShare, C2H role)
Aug 2025 – Jan 2026
- Managed end-to-end delivery of analytics and reporting initiatives aligned with business objectives
- Analyzed operational data using Python, SQL, and Excel to identify trends and improvement opportunities
- Developed dashboards using Power BI for KPI tracking and executive decision-making
- Collaborated with cross-functional stakeholders to gather requirements and deliver solutions
- Performed root cause analysis and drove process improvements
- Supported reporting automation, improving efficiency and accuracy
Amazon Development Centre, Hyderabad
Senior Microsite Associate
Feb 2023 – Dec 2023
- Worked on business intelligence initiatives using Python, SQL, Power BI, Tableau, and AWS
- Delivered data-driven insights to support strategic and operational decision-making
- Streamlined reporting workflows and improved data processing efficiency
- Collaborated with stakeholders and technical teams to implement analytics solutions
- Applied project management practices to support delivery and execution of analytics initiatives
Senior Quality Auditor
Jul 2018 – Feb 2023
- Led quality audits and process improvement initiatives across operations
- Performed root cause analysis to identify systemic issues and reduce defects
- Used Power BI, Tableau, SQL, Python, and AWS for data validation and reporting
- Partnered with stakeholders to improve process efficiency and compliance
- Supported continuous improvement and governance initiatives
SPS Advisor
Dec 2017 – Jun 2018
- Managed a team of 30 members, ensuring delivery of KPIs and SLAs
- Performed data analysis using SQL, Power BI, and Tableau to improve performance
- Handled workforce planning, performance tracking, and operational execution
- Acted as a bridge between operations and analytics teams
Senior Seller Support Associate
Mar 2014 – Dec 2017
- Handled high-priority escalations including executive-level cases
- Performed deep-dive analysis using SQL, Excel, Power BI, and Tableau
- Identified recurring issues and drove long-term process improvements
- Collaborated with cross-functional teams to enhance customer experience
Technical Support Associate
Feb 2011 – Mar 2014
- Provided technical support for Kindle and digital products
- Resolved system and user issues while ensuring SLA adherence
- Mentored new team members and supported process improvements
- Developed strong foundation in technical systems and customer workflows
Process Associate — CoreLogic Global Services, Hyderabad
Apr 2010 – Feb 2011
- Worked on data validation and reporting processes in a high-volume environment
- Ensured data accuracy and compliance with process standards
- Supported process documentation and improvement initiatives
Core Skills
- Business Analytics: KPI monitoring, operational analytics, root cause analysis
- Data Analytics Tools: Python, Pandas, SQL, Excel
- Data Visualization: Power BI, Tableau dashboards
- Program & Project Management: PMP methodology, stakeholder coordination
- Process Excellence: SOP improvement, operational optimization
- Cloud Technologies: AWS fundamentals (EC2, S3, IAM)
- Advanced study in Data Analytics and Machine Learning using Python.
- Hands-on practice with clustering techniques including K-Means and Silhouette Score.
- Business analytics and dashboard development using Power BI and Tableau.
- Cloud learning and hands-on labs using AWS infrastructure.
-
B.Tech – Computer Science
JNTU Hyderabad
2004 – 2008 -
Postgraduate Program in Data Science & Machine Learning
Scaler Academy
2022 – 2024 - PMP® – Project Management Professional (PMI)
- AWS Certified AI Practitioner
- Certified SAFE® 6 Leading Agilist
- Google Certified Project Management Professional(via Coursera)
- Advanced Certification in AI & Emerging Technologies – IITM Pravartak (In Progress)
- Executive Learning Program – IIM Kozhikode (In Progress)
- Microsoft Power BI Certification – PL-300 (Planned)